Last updated: October 13, 2026
Automated Boating Solutions is the distributor of the products sold on this website. Warranty, returns and damage in transit are handled directly by the manufacturer, Boat Innovations. Refunds are always issued by Automated Boating Solutions. This page explains who does what.
Contact Boat Innovations before you send anything back
For a return, a warranty claim, a complaint about the product, or damage in transit, your first contact is the manufacturer:
Boat Innovations
Phone: 925-418-2448
Email: support@boatinnovations.com
1831 Eden Plains Rd, Brentwood, CA 94513
Please have your order number ready. Do not ship anything to the address above, or to us, unless Boat Innovations has authorized the return and given you the address to send it to. A return sent without authorization cannot be processed.
How a return works
- Contact Boat Innovations by phone or email within 10 days of delivery.
- Boat Innovations authorizes the return and gives you the address to send it to. Nothing is shipped back without that authorization.
- Automated Boating Solutions issues your refund. Once your return has been received and checked, we refund you to your original payment method within 10 business days.
Your refund comes from Automated Boating Solutions
Your card was charged by Automated Boating Solutions, so only Automated Boating Solutions can refund it. Boat Innovations does not issue refunds. You do not need to ask for your refund. Once your return has been received and checked, we send the refund back to the card or payment method you paid with, within 10 business days. Your bank or card company may take a few more days to show it.
If your refund has not arrived, contact us, not the manufacturer: info@automatedboatingsolutions.com or 901-457-9414.
What can be returned
- You have 10 days from delivery to request a return.
- Items must be unused, uninstalled and in their original packaging.
- There is no restocking fee.
Who pays for return shipping
- If you changed your mind, you pay for return shipping, and the original $40 shipping charge is not refunded.
- If the item is faulty, damaged, or not what you ordered, return shipping is covered for you.
Damaged in transit
If your order arrives damaged, you must report it to Boat Innovations within 3 days of delivery. Call 925-418-2448 or email support@boatinnovations.com with your order number, and if you can, send photos of the damage and the packaging. Boat Innovations will resolve it at no cost to you. If the resolution is a refund, it comes from Automated Boating Solutions, as described above.
Warranty
Our products are covered by the manufacturer’s warranty. To make a warranty claim, contact Boat Innovations directly at 925-418-2448 or support@boatinnovations.com. They will tell you what to do next. If a warranty claim ends in a refund, the refund is issued by Automated Boating Solutions.
Contact us
For questions about your order, your payment or your refund:
Automated Boating Solutions
639 Antebellum Way
Collierville, TN 38017
Email: info@automatedboatingsolutions.com
Phone: 901-457-9414